Biz that Gives
Server receives almost $2,000 donations after customers leave rude note with no tip
- Nurse Beth is also working as a server at Glenbrook’s Brewery in New Jersey to save up for her doctoral program.
- In April, she met diners who were irritated by the restaurant’s 90-minute seating policy and left her with a rude note and without a tip.
- A Facebook group knew about what happened and raised donations for Beth, amounting to $1,700 at the last count!
At times, we lose something good to give way for something grander — Beth, a server at Glenbrook’s Brewery in New Jersey, could tell so.
On April 2, Beth encountered diners who were “really irritated,” as shared by Glenbrook’s creative director Darren Cregan.
Beth approached a table of four to let them know that their 90-minute stay was almost over, as the restaurant limits all seatings to 90 minutes so they can turn over tables and accommodate as many customers as possible. This is being implemented with other safety precautions, such as having a contactless digital menu and only 50% seating capacity, to ensure that COVID-19 policies are in place and diners are safe.
However, the diners were displeased at Beth’s reminder, despite that the brewery’s 90-minute-maximum-stay policy is prominently posted at the door, on each table and even on social media.
The customers were annoyed that they were asked to leave. One of them left a note on the receipt, blaming the restaurant’s policy.
“I’m sorry the server gets screwed on this,” wrote one of the diners on the $86 bill. “Don’t kick paying customers out after 90 mins.”
Darren told TODAY Food that the customer was irritated as the group left the place.
“Our (taproom manager) said, ‘Did you enjoy yourself?’ and (the customer) said, ‘Yes,’ the manager asked ‘Was the beer good?’ ‘Yes.’ ‘Was the service good?’ ‘Yes.’ But he still chose to leave zero tip,” Darren said.
According to Darren, Beth is a nurse who also works as a server at the brewery as her second job to save money for a doctoral program.
“She’s working towards that, she’s really hard worker and a sweet girl,” Darren said. “It hurt a little extra because she’s outstanding.”
The restaurant “didn’t intend” for the incident to be known to the public, but it captured a local Facebook group’s attention, the Morristown Stimulus Plan, who began donating to Beth. Based on the last count, donations were around $1,700!
Beth was very overwhelmed with the unexpected turnaround of events, and planned to “put the [money] back into the community.” She wanted to share the funds with the other servers, as well as help health care workers.
Beth might have had lost a tip, so others could pull up a great amount of love gift for her.